www.colourware.co.uk

Keeping up to date with technology and ensuring your company’s IT systems are up to date is crucial in the smooth running of any company. Demanding working environment irrelevant of the core business demands that technology is always available and effective.

Many companies let their technology become out dated, then find themselves in a position of spending hundreds of thousands of pounds getting systems up to date.

Knowall IT is 100% customer focused and a niche Cloud and Unified Communications provider. Focused on the provision of tailored, secure and hi-performance hosted services to UK based organisations with a global reach. Understanding organisations requirements do vary they build bespoke tailored environments for each of their clients.

Their enterprise private cloud platform is owned and managed by Knowall IT and hosted in secure, ISO 27001 certified, Tier 3 UK data centres, enabling them to guarantee every environment built will be faster, more resilient and more secure than previous systems employed by clients.

Every environment built for their clients is ring fenced from other customers to ensure 100% security. There are many Benefits of Hosting Applications in the Cloud, ask Knowall IT for more information.

Keeping up to date with technology can be overwhelming when its not your core business, however, IT is essential to run your business. Knowall IT manage hundreds of small to medium enterprises, their engineers keep up to date with technology at all times.

Knowall ITs Ad-Hoc IT Support contracts are designed to support either an onsite IT Manager with 2nd and 3rd line engineers or designed for smaller organisations that do not rely on too much IT.

The Ad-Hoc contract, as opposed to paying per incident, gives you preferential rates and the same SLAs as our Full IT Support service.

• 24×7 Telephone & Remote Support
• Emergency Engineers – Onsite within 1 hour
• Onsite Visits for Critical Issues
• 99.9% SLAs
• Monthly Reporting

Remote Support

• 24×7 Telephone & Remote Support
• Professional and Highly Experienced

Site Visits

• Re-Active Onsite Visits For Critical Issues
• Onsite Within an Hour – London Based

Software Support

• General user applications, including Microsoft Suites, Sage, Maximiser, Access Accounts, Solid Works, Photoshop, Entourage, Mac mail, to name but a few
• Microsoft operating systems 2003/2008
• Active Directory | Exchange 2003/2007

Service Level Agreements

• 1 Hour response to any user related issues
• 15 Minute response to any critical issue
• Immediate despatch of engineers for critical issues – onsite within the hour
• 24×7 Support available

Pay as You Go IT Support can be used for one off incidents or on a retainer basis for preferential pricing and service levels.

• Telephone, Remote and email support – from £60 Per Hour
• Onsite Visits from £70 Per Hour

Are you looking to reduce costs in your business and not sure where to start? Do you want to increase productivity in your organisation? Knowall IT has taken IT to a new level with their forward thinking innovative team ensuring they are always ‘ahead of the game’.

IT changes so rapidly that it takes a team of dedicated passionate individuals to ensure their clients are not left behind. Speak to Knowall IT about their innovative cloud computing London solutions and how they can be assist your company.

Get your business on the Cloud today… with Knowall Managed IT cloud computing Fulham. Don’t get left behind with technology; have a look at some of the great advantages of what Knowall IT have to offer. You can’t afford NOT to get on the cloud, with its high availability, high level of flexibility, greater agility and greater resilience, easily scalable, cost efficient and they require minimal IT management resource – bringing consistent enterprise-class capability to small and medium sized businesses.

• Enterprise Platform
• Data always available
• Data is Secure
• Global Accessibility
• On Demand Service
• 99.99% Uptime with Redundancy
• 24/7 Support
• Future Proof

Take the plunge, make the change by moving forward with the latest in innovative IT systems and solutions from Knowall IT by clicking on cloud computing Paddington

Who drives the cloud better than a team of committed and highly qualified individuals with the most up to date technology and support who offer infrastructure as a service. Knowall Managed IT services were recently rewarded for their hard work and recognition in the industry and became a finalist in West London Business Awards 2014. 

The private cloud platform is owned and managed by Knowall IT and hosted in secure, ISO 27001 certified, Tier 3 UK data centres, thus enabling a guarantee for every environment they build will be faster, more resilient and more secure than previous systems employed by clients. Their Hosted solutions are backed up by 24×7 UK support, remote support is always available anywhere in the world.

Knowall IT’s success is built on the development of long lasting client relationships, by providing; a client focused, hands on and personal approach, whilst striving to deliver technologies and solutions that exceed their clients’ expectations.

Click here to find out about laaS and other Knowall IT services and the benefits as to why your company should consider moving to Knowall Managed Services.

Knowall Managed IT is a company who is passionate about helping others and dedicating their services to the less fortunate. Knowall have been actively involved in experience implementing, maintaining and supporting affordable IT solutions for Charities and non-profit organisations over the past 10 year. Their team of reliable, friendly and knowledgeable engineers is what sets our solutions and services apart from our competitors.

Knowall Managed IT offer enterprise solutions at affordable rates to charities and non-profit organisations through a discount charity pricing scheme – typically a 20% saving.
All our support solutions and managed services are included in this scheme.

Knowall offer many affordable options to small to medium companies, from cloud computing, laaS, full IT support and infrastructure as a service.

Top 10 Benefits of Flexible/ Home Working for Employers?

As an employee there are many benefits to working from home such as more time with the family, reduction in stress and less time commuting, however you might be wondering what the benefits are for the employer?

Read about the new UK law on Home Working / Flexible Working for all employees

A new law has been passed as of the 30th June 2014 introducing changes to the existing UK home working/flexible working laws, extending them beyond employees with children to all employees.  Some employers have been concerned about how this will affect production and the effect on their businesses.

We have decided to focus on the many benefits that home working and/or flexible hours can offer your business.

Top 10 Benefits of Home Working / Remote Working for Employers

The top 10 benefits of home working/flexible working for businesses are;

1.  Increased Productivity

Many studies taken place confirms that employees are more productive when working from home.  British Telecom (BT) has experienced a 20% increase in productivity thanks to telecommuting; they have over 15,000 home working employees out of 92,000 employees.

2.  Empowered Staff

Gaining trust with your employees who work from home makes them feel valued and empowered, feeling valued makes staff more committed and prove themselves to ensure the trust remains intact.

Staff should be paid for their skills, not their time.  Making your staff know that they are valued makes them feel empowered, but also more responsible for their output.

3.  Improved Staff Retention

Retaining committed staff is vital to any business and stability can only be beneficial to the company image. A large staff turnover can tarnish any company image.

4.  Brand’s Image

The benefits from being committed to CSR, happier employees, potentially extended opening hours, and access to a wider talent pool for employees, your brand’s overall image will likely improve.  You will have happy customers who will receive better and more efficient service.

5.  Expand Your Talent Pool

Working from home opens your business to being able to expand your talent pool potential thus being able to recruit talented individuals nationwide and not just locally. The positive effect on your business will be seen in increased productivity.

Perhaps consider a flexible start time enabling the employees miss out the worst of the traffic and are more productive at their desks.

6.  Extended Opening Hours

Many customers would like to consult outside the office hours for convenience, by encouraging flexible working hours the employee is likely to have no problem accommodating customers after hours.

By offering flexible hours or start times could mean your business can now be officially open for longer working hours in a day, or even at the weekends, at no additional cost to your business reducing overtime costs.

7.  Reduce Absenteeism and Tardiness

Many large companies have both found that flexible home working results in employees taking unnecessary time off and fewer sick days and happier employees who are more willing to commit to their employer.

8.  Corporate Social Responsibility (CSR)

Every business must be committed to CSR and flexible working hours will assist greatly by reducing your business’s environmental impact, saving around 4000 kilograms of pollutants per employee per year in travel.

Your business is required to be socially responsible to its customers, staff, suppliers, general public, and the outside world.  Taking your business CSR seriously is a great marketing angle; customers support businesses that are seen to be socially responsible.

9.  Reduce Costs

Every business aims to reduce costs whilst not compromising on the productivity of the business. By offering a flexible work environment makes your business more appealing, and makes potential recruits more interested in working for you.  Apart from the salary, you’ll likely reduce your overheads, and potentially even downsize your office and its costs.

10.  Growing your Business

Growing and focussing on your business is of better value than having to manage your staff, contend with office politics and distractions. You can focus on the important aspects of the business.

Technology can make flexible and home working much easier

Make home working and flexible working hours work for your business by utilising the best technology available. The right use of technology can help make teleworking more effective. Knowall IT provides first class private enterprise cloud London for SMEs. Knowall IT’s Private Cloud Computing means that all staff can access their files, data, and applications from anywhere in the world.

Private enterprise cloud London for small businesses and collaboration tools such as will enable staff members to talk to each other (telephone, instant message, video conference, etc.), and collaborate (screen sharing, application sharing, presentations, etc.) more effectively than ever.

Knowall Managed IT believes in supporting Charities and non-profit organisations with their expert advice, services and solutions. They have been generous in the 10 years serving the community with their experience implementing, maintaining and supporting affordable IT solutions for Charities and non-profit organisations.

Their team of reliable, friendly and knowledgeable engineers is what sets this Private enterprise cloud London solutions and services apart from their competitors.

“I wanted to feed back that a key reason we continue to use Knowall  for IT support is how helpful, friendly and approachable Jonathan is on site visits and in other matters.” Mark – Director – Northamptonshire Carers

Knowall IT offer enterprise solutions at affordable rates to charities and non-profit organisation through our discount charity pricing scheme – typically a 20% saving.

Get your business on the cloud today with Knowall IT Private enterprise cloud London for small businesses. Their solutions enable businesses to host their entire IT infrastructure in the cloud, including line of business applications such as MS Office, SQL Databases, Sage, Access accounts etc. – enabling a truly flexible, agile, resilient IT platform that is cost efficient and requires minimal IT management resource. Private enterprise cloud London for SMEs is definitely the way to go simply by realising the benefits of being on the cloud.

Chat to Knowall IT today for their expert advice.

We have been so impressed with our recent implementation of cloud computing solution that Knowall IT host and provide, the service and cloud computing support we have received has been excellent. We often read the blog posts to ensure we keep up to date with the latest in technology and Knowall Managed IT product offerings. I found this post of particular interest which we will be implemented soon in our company.

If you would like SwyxIt on your MAC this can be achieved, we have clients running this.

You will need to:
1. Configure your 2008 or 2012 server to deliver SwyxIt through Remote Apps using RDS 2008 or 2012 and connect the MAC client for Remote Desktop, as follows:

2. Download and configure the MAC Microsoft Remote Desktop 8.0.5 (download from Macupdate) for more detailed instructions, see http://www.knowall.net/cloud/remote-desktop-apps-on-your-mac-iphone-ipad

Then you can run your SwyxIt client in CTI mode to link to your SWYX handset.

If you wish to use a USB handset or headset, you will need to configure the Bria SIP client (or similar) and run SwyxIt in CTI+ mode to create the link between the SIP client and SwyxIt

Click here for more information on cloud computing London and more of Knowall IT offerings

Are you looking to reduce costs in your business and not sure where to start? Do you want to increase productivity in your organisation? READ A CASE STUDY WE FOUND ABOUT LEADING IT COMPANY CALLED KNOWALL IT AND DECIDE FOR YOU.

Chartered institute for Securities & Investment (CISI) uses Swyx to reduce costs & support members globally

Background:

The Chartered Institute for Securities & Investment (CISI) is the largest and most widely respected professional body for those who work in the securities and investment industry in the UK and in a growing number of major financial centres round the world including Dubai, Singapore, Mumbai & Sri Lanka.

Evolved from the London Stock Exchange in 1992, CISI now has more than 40,000 members in 89 countries. In the past year, it set almost 40,000 examinations in over 70 countries, covering a range of vocational qualifications.

Challenge – Providing around the clock support for members in multiple countries which IT Support Fulham and IT Support Hammersmith can take care of.

Headquartered in the City, CISI decided to move away from its traditional Meridien telephone system when it moved offices. According to Tim Crannigan, Head of Systems at CISI, “At the time, the company realised that it was an ideal opportunity to take advantage of the additional benefits that VoIP and unified communications could offer such as reduced costs for international calls, lower maintenance and built-in functionality such as conferencing and presence.”

Solution – A software-based IT Support Holborn unified communications solution means calls are never missed

“We now have all our 130 staff across the world using the SwyxWare unified communications solution. Around 70% of users take advantage of the Swyx-IT! softphone interface, enabling them to see who is calling, as well as see on-screen who is available across the organisation, whether it’s in the UK or abroad.”

“All incoming calls come into the London site and we can distribute them to appropriate departments and locations via VPN, dependent on the time or nature of the enquiry. This means we are effectively open for longer so we can answer calls from 3am to 5.30pm, so India can be available more than 5 hours before our teams in the UK.”

CISI relies on Swyx accredited partner, Knowall IT IT Support Kensington and IT Support Knightsbridge for high quality 24/7 support with rapid response times for their Swyx based telephony. Tim Crannigan says, “We’ve been very happy with Knowall IT’s IT Support Liverpool Street response times to any issues we may have had.”

Knowall assisted CISI in rolling out their global call centre so it could provide comprehensive telephone support for its members across multiple countries and time-zones ensuring that calls are never missed.

The globalised call centre comprising London, Singapore, Mumbai and Sri Lanka is all joined by a wide area network so all 3 call centres can work together as if they were in one building.

Extended call routing allows distribution of enquiries across the globe

With Swyx’s Extended Call Routing, calls that come through to the UK out of hours are quickly pushed through to sister call centres in other regions depending on the time, and vice versa. The system will also route calls according to the nature of the enquiry, so for instance if the call is regarding ‘membership’ it will be put through to membership services or if it is an enquiry about an exam, then the call is put through to the client services team.
Features and Benefits:

Key benefits so far have included:

• Almost 24/7 service for members IT Support Hounslow
• Free telephone calls between sites
• Automatic re-routing of calls dependent on time of call
• Calls are never missed as they are re-routed to an available resource, regardless of location
• Support for remote working – senior managers have SwyxMobile, so they have complete office-based telephony features such as ‘presence’ on their mobile phones
• Built-in audio conferencing for meetings between colleagues and business partners
• Reduced maintenance – Moves & Changes such as adding new users can be done internally by the IT team, not need for expensive third party support contracts
• Rationalisation of phone lines – Less phone lines required leading to cost-savings in line rental
• Secure Instant Messaging for internal office use
• Future – More integration and support for Androids/iPhones

Tim Crannigan comments, “In the future we may consider integrating Swyx with our internal CRM system, so the membership details will automatically pop up on screen. We will also be exploring how our mobile users can upgrade to take advantage of the new Swyx apps for Android and iPhone smartphones”

Knowall IT leaders in IT Support Bayswater and IT Support London

Knowall Managed IT Support Marylebone solutions are renowned for keeping one step ahead of the industry in technology. They have highly qualified staff who keeps up to date with systems, products thus offering clients the best solutions available.

We found some interesting information on their IT Support Paddington blog, its worthwhile following:

Remote Desktop apps on your Mac, Iphone, iPad

Posted on January 10, 2014 by admin IT Support Richmond, IT Support  Twickenham and IT Support West London

Microsoft purchased the iTap technology. You can now receive published apps through RDS gateway on your Mac, iPad, iPhone.

Mac: From menu bar add Remote Resources, enter the full https://[apps.yourdomain.com]

https://www.macupdate.com/app/mac/8431/microsoft-remote-desktop-connection

iPhone/iPad

https://itunes.apple.com/gb/app/microsoft-remote-desktop/id714464092?mt=8

Now your mac can receive windows apps seamlessly

Click here to follow their blog IT Support Westminster

WHAT IS SWYX?

The Leading Unified Communications Product in Europe, with cutting edge technology, SWYX is head and shoulders above any other VOIP solution on the market. With some exclusive added benefits SWYX is fast becoming the market leader is the world.

Swyx provides the most advanced software-based IP telephony system on the market. Using your existing IP (internet protocol) network and Microsoft® Server, Swyx offers you all the functionality of a traditional telephony system with so much more, including integrating voice with email and fax; while also allowing you to take full advantage of all the benefits of business-class VoIP.

Knowall IT has been providing Swyx Telephony and Swyx support since 2003. Knowall IT has become experts in Swyx and we offer Swyx Support contracts very similar to our other IT Support contracts.

Speak to Knowall today about their FULL IT SUPPORT LONDON and IT SUPPORT LONDON and how they can assist with all your IT requirements.