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Our family had no idea what we were about to face when our family was struck down by corona virus in May of 2020. Living with my elderly mother and father-in-law was intended to keep them financially stable and safe in their latter years and it was a choice our family made, to ensure that we would always be just a door-knock away when every they needed us for the small things or the big things. One of those big things happened to our family at the end of April as the country locked down to protect each other from… well… each other. Since my mother and father in law were of the vulnerable age to the deadly virus, we endeavoured to take every precaution to ensure that they were isolated and that all exposure opportunities were limited. Like many other families around the UK, it became priority to ensure that there was as little risk to the family as we could physically mitigate.

As it so happened, with a number of additional underlying comorbidities, my mother-in-law began to display some of the symptoms including fever, dry cough and severe headaches and was subsequently collected on the May Day bank holiday 2020 and taken via ambulance to New Victoria Hospital. After testing positive, the hospital placed her in high care on a respirator and we waited with heavy hearts for 3 days as she used all of her energy to fight off the virus. Finally, in the early hours of Tuesday 5 May, she lost her fight and passed away leaving my father-in-law and her two grown son’s and their families, reeling with disbelief and immeasurable sadness that this virus is so destructive. From there everything became a bit of a blur and we immediately started looking for funeral directors to assist us with the preparation of the funeral. Just a few minutes’ drive from the hospital we found the Funeral Directors New Malden branch of Lodge Brothers funeral directors who responded immediately, despite us contacting them in the exceedingly early hours of the business day, to our every need.

When we arrived at the Lodge Brothers office later that day, the staff were extremely compassionate and prioritised our needs, from the minute we walked in. Their professionalism and compassion made us feel like we were the only family in the whole world, who was going through the passing of a loved one. All plans came together seamlessly as Kerry listened carefully to all our requests calmly and with 100% attention to detail which we so appreciated as everything was all so very overwhelming to process and decision-making was particularly difficult. Lodge Brothers staff went over and above to get us through the difficult time, which was especially helpful for my father-in-law whose whole life had changed in an instance. We thank Lodge Brothers Funerals and while we don’t look forward to it, we will trust you to help our family when we need to, in the future.

Funeral directors Ascot and Funeral directors Shepherds Bush are there for you family in time of grief!